Reference

Terms That Govern Your got99 Account

These terms set out the rules for opening and using your got99 account, including how deposits and withdrawals work through bKash, Nagad, and Rocket. Access to our platform depends on your local law and eligible region — read these terms before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredChanges notified via account

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ACCOUNT SAFEGUARDS

How We Protect Your Account

Your account security and data handling sit at the centre of how we operate. We apply encryption across all account sessions and wallet transactions, including those processed through bKash, Nagad, and Rocket. Account data is retained only for as long as required by applicable law or our operational obligations — you may request a summary of what we hold by contacting support. To request a change to your account details or to close your account, submit a written request through live chat or email and we will process it within the timeframe set by our data handling policy.

Data Retention

We keep account and transaction records only as long as required by law or our operational obligations, then delete or anonymise them securely.

Session Security

Every account session runs over encrypted connections. Wallet actions via bKash, Nagad, or Rocket require PIN confirmation on your end before we process them.

Account Changes

To update personal details or close your account, contact support in writing. We verify your identity before processing any change to protect you from unauthorised requests.

Cookie Use

We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings through your browser at any time.

What These Terms Cover

got99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on got99, you agree to these terms in full. They cover how your account is opened and verified, how funds move through bKash, Nagad, and Rocket, what we expect from you as an account holder, and what happens if these terms are

1
breached. We may update these terms when our services change or when local regulations require it — we will notify you through your registered account before any material change takes effect. Your continued use of the account after that notice counts as acceptance. These terms do
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not override your rights under applicable Bangladesh law. Where a conflict exists between these terms and local law, local law takes precedence. If any clause is found unenforceable, the remaining clauses stay in force. Got99 operates for eligible regions only; it is your responsibility to confirm
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that accessing this platform is lawful where you are located. We do not accept accounts from regions where online gaming is prohibited. Wallet transactions processed through bKash, Nagad, or Rocket are subject to those providers' own terms in addition to ours.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. We aim to respond to terms-related questions within one business day.

Live Chat Open the chat widget inside your account dashboard for the quickest response on terms or account queries.

Email Support Send a detailed message to our support address for written confirmation of any terms clarification or account decision.

Help Centre Our help centre covers common account, payment, and eligibility questions with step-by-step answers.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to your account and your rights as an account holder.

These terms apply to anyone who opens or uses a got99 account. Access is limited to eligible regions where local law permits it — you confirm eligibility when you register.

Yes. We may update these terms when our services or applicable regulations change. We notify you through your registered account before material changes take effect.

A breach may result in suspension or closure of your account. We will contact you through your registered details before taking action, except where immediate action is required to prevent harm.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold within the timeframe required by applicable law.

Yes. Wallet transactions through bKash, Nagad, and Rocket are covered here and also subject to each provider's own terms. Both sets of terms apply simultaneously.

Submit a written closure request through live chat or email. We verify your identity first, then process the closure and handle any remaining wallet balance per our standard withdrawal procedure.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoGot99 Glossary InfoRocket Paybill InfoLegal

Terms That Govern Your got99 Account

How We Protect Your Account

Data Retention

Session Security

Account Changes

Cookie Use

Reach Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 Can got99 change these terms?

03 What happens if I breach these terms?

04 How do I request a copy of my account data?

05 Are bKash, Nagad, and Rocket transactions covered by these terms?

06 How do I close my account?

Terms & Conditions

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