Reference

Our Terms, Your Rights at got99

operates under a clear legal framework — your account access, wallet activity through bKash, Nagad, and Rocket, and use of our lobby are all governed by the terms set out here. Availability depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy & DataPayment PolicyJurisdiction NoticeUser Rights
got99 Our Terms, Your Rights at got99
CONTACT OUR TEAM

Reach Us on Legal or Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles policy queries directly. Reach out through any of the channels below and include your registered account email so we can locate your record quickly.

Live Chat Open the chat widget inside your account dashboard for the fastest response on policy and account queries.
Email Support Send detailed legal or data requests to our support address found in your account settings under Help.
Help Centre Our Help Centre covers account terms, payment rules, and data rights — search before raising a ticket to save time.
HOW WE HANDLE DATA

Data, Security and Account Retention

got99 takes account security and data handling seriously. We use SSL encryption across all account pages and payment flows. Your personal data is stored only as long as your account remains active or as required by applicable law — after that, it is deleted or anonymised in line with our retention schedule. You can request a copy of your data or ask us to correct inaccurate records at any time by contacting support.

SSL Encryption

Every login, deposit, and withdrawal on got99 runs over SSL. Your bKash, Nagad, and Rocket transactions are never transmitted in plain text.

Data Retention

We keep your account data for as long as your account is open and for the period required by law after closure — no longer.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences and improve performance. You can manage cookie settings from your browser at any time.

Account Security

Two-factor verification is available on your account. We recommend enabling it to protect your wallet and game history from unauthorised access.

Common Legal Questions Answered

These are the questions we hear most often about our terms, data practices, and account rights. If your question is not covered here, contact support directly.

These terms apply to anyone who opens an account on got99. Access is only permitted where online gaming is lawful under your local law and in eligible regions.

Yes. Submit a data access request through our support team with your registered account email. We will respond within the timeframe required by applicable law.

Raise a payment dispute with our support team within 14 days of the transaction. Include the transaction reference shown in your account wallet history.

After account closure, we retain your data only for the period required by law, then delete or anonymise it in line with our retention schedule.

We post the revised terms on this page and they take effect immediately. Continuing to use the lobby after an update means you accept the new version.

Your account is subject to the laws of your jurisdiction. If local law restricts or prohibits online gaming, you are not eligible to hold an account on got99.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.